Shipping policies, returns, and exchanges:

Green Policies: In order to save paper we do not include your reciept in your shipment, however your reciept is emailed to you instantly at the time you place your order. You may wish to save or print that email if you desire a hard copy of your receipt. Our packaging is made from recycled materials, including our peanuts, which are biodegradable and made from 100% recycled content.

Shipping: We ship via ground delivery, most often using UPS. Standard delivery time is 5 -7 business days. If all of the items you order are in stock, your order will ship the same week as you place your order.  Rush delivery options are available upon request.

International orders are quoted our best guess at shipping charges, if we are more than a few dollars too short, you will be contacted to pay for the difference in cost via paypal. At that time, you may choose to cancel your order (if you feel the shipping charges are too high) before the item is shipped. If you would like a quote before placing an order, please send us a message and we will do our best to accommodate your request. We appreciate your understanding.

Due to the high expense of international shipping, your order is not insured when shipped internationally. We take great care in packaging your order, and extra precautions are taken for fragile items, however if an item breaks in transit, we are not responsible for the cost of that item or it's replacement. You may request to purchase optional insurance by contacting us prior to shipment. (This will be billed for via paypal).

Alaska, Hawaii and other non-continental US territories: shipping charges will be quoted after receipt of order via a paypal invoice.

Items are shipped from Tustin, CA 92780
7.75% is added for California sales tax

If incorrect shipping charges are calculated, we reserve the right to adjust the total amount of your order to reflect the true shipping charges. On occasion to avoid adjusting your charges, we may chose another delivery service that will be comparable with your pre-paid shipping charges.

Returns: All returns are subject to prior approval. If you would like to discuss returning an item, please send an email to returns@sadieolive.com to allow us an attempt at first resolving the issue. Please do not return an item without authorization. Original shipping charges will not be refunded. All returns are subject to a 20 percent restocking fee and must be received back within 30 days of the date of your original purchase. No exceptions. Return shipping fees will be at the customers expense. Gift certificates and design work are non refundable items. Please see our terms and conditions for design work policies.

Damages: If an item is damaged in transit, please send us an email immediately. Photos will be requested of both the damaged items and their packaging. Once photographed, re-package the item using all of the original packing material. We will schedule an inspection with UPS, or file the claim with the USPS and the item will be returned to Sadie Olive. Upon receipt of the damaged item, Sadie Olive will either issue a credit to your account or replace the item upon request.